Practice Billing

All patients are BULK – BILLED – short, long and prolonged consultations are available when necessary.

Private Patients

Private Students & Overseas Visitors – billed directly via EFTPOS or to the Insurance Company – $50.00 (up to 20 minutes) and $75.00 (more than 20 minutes).

Home Visits

The Doctor is available for home visits if the patient has a condition that prevents her / him from attending the Surgery.

Communication Policy

Receiving and returning telephone calls & electronic communication. If necessary, emails may be implemented respecting confidentiality.

Interpreter Service

We are registered with TIS. If the service is required, an interpreter is provided for the patient

Confidentiality

All patient health records are maintained in a secure manner.

Reminder Calls

Patients will be notified if they need to see the doctor – e g. Immunisation, results.

Registration

Kruger Medical Centre is a registered Medical Practice with AGPAL.

Emergency

Please call ambulance on 000

Hospitals

Cootamundra Hospital. Phone 02 – 6942 0444

Management of Your Personal Health Information

Your medical record is a confidential document. It is a policy of this Practice to maintain security of your personal health information at all times and to ensure that this information is only available to authorised members of Staff.

Complaints & Suggestions

Please feel free to discuss such matters with the Doctor.

For further complaints please contact the NSW Healthcare Complaints Commission.

Phone: 1800 043 159 – Level 13 /323 Castlereagh Street, Sydney NSW 2000.